Refund and Returns Policy

Overview

Our refund and returns policy lasts 60 days. If 60 days have passed since your purchase, we can’t offer you a full refund or exchange.

Several types of goods are exempt from being returned. Products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

If you need to exchange it for the same item, send us an email at {[email protected]} and send your item to: {PonicTonic-4:20Energy, 5900 South Lake Forest Drive, Suite 300, McKinney,Texas 75070}.

To return your product, you should mail your product to: {{PonicTonic-4:20Energy, 5900 South Lake Forest Drive, Suite 300, McKinney,Texas 75070}}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Use a trackable shipping service or we cannot guarantee that we will receive your returned item.